Last week we were invited to have a pleasant lunch with Mr. Richard Zarkin, the PR director of the Riviera Nayarit Convention and Visitors Bureau to discuss the latest jewel in the crown of Mexico, the Riviera Nayarit. If you’re familiar with this beautiful stretch of Mexico’s Pacific Coast, then...

I wish we could say that we always fly Business Class on long haul flights, but it simply wouldn’t be true or possible.  Budget constraints are a fact of life, and when you’re on the move as much as we have been the last few years, we sometimes have...

Have you ever stayed in a 7 Star Hotel?  If you’ve been to Dubai and have a thick wallet you may have.  The big question is, what exactly is it that makes a 7 Star or, for that matter, even a 5 Star Hotel?  When it comes to hotels...

Airports.  Love them or hate them, they are an integral part of most travel these days.  We’ve experienced the extremes – the small one room huts with STOL (Short Take Off & Landing) runways on tiny islands in the Caribbean to the immense (and one of our personal favorites),...

We find it’s getting more and more difficult for hotels and resorts to present a consistent brand image.  Social media sites such as Facebook, Twitter, YouTube, and Wikipedia are among the most visited sites in the world, and they all thrive on user-generated content that can chip away at a hotel’s...

Signing bonuses, cash back, discounts and free insurance coverage………..No, we’re not talking about enticements to get you to sign your first NFL contract!  We’re talking about  the wild and wonderful world of travel reward cards.  Over the years we’ve found those little rectangular pieces of plastic have not only...

The term espionage may be a little strong but “Mystery Shoppers”, in one form or another, have been around for a long time and in the last 15 years their services have become a critical component in monitoring performance levels in the travel and hospitality industries. In 2012, as competition for...